Delivery Information – Hassle-Free Express Delivery and Fast Shipping for Custom Packaging From Chiang Mai, Thailand
At Dennis Wisser, we strive to make your shopping experience as seamless and efficient as possible. Our delivery services are designed to provide fast, reliable, and hassle-free shipping, ensuring that your luxury packaging boxes, custom bags, and other bespoke packaging solutions arrive safely and on time. Whether you’re placing a wholesale order, custom packaging request, or purchasing individual items, we are committed to delivering your products in the most efficient manner possible.
Shipping Process & Lead Times
We understand the importance of getting your luxury packaging on time, whether it’s for a wedding, corporate event, retail launch, or VIP gift packaging. That’s why we offer a well-structured and transparent shipping process, with clear lead times that are outlined during the checkout process.
• Order Processing: After you place your order, our team will review and confirm the details to ensure everything meets your expectations. For custom designs, this may take a little extra time as we work with you to finalize the details of your packaging. Once confirmed, the production process will begin.
• Production Time: For custom orders, production typically takes 5 to 15 business days, depending on the complexity of the design and the quantity ordered. We ensure that each product is meticulously crafted with high-quality materials, and any customizations, such as foil stamping, monogramming, or custom embossing, are applied with care and precision.
• Standard Orders: For in-stock items that do not require customization, we aim to ship within 3-5 business days of order placement.
Shipping Methods
We work with trusted courier services to ensure fast and safe delivery of your products. Our shipping options are flexible, so you can choose the method that best suits your needs. Whether you’re shipping locally or internationally, we offer reliable delivery to any location.
• Standard Shipping: For orders that do not require expedited processing, we offer standard shipping options that typically take 20-30 business days for international deliveries, depending on your location.
• DHL Express Shipping: If you need your order urgently, we offer express shipping to ensure your products arrive in as little as 5-6 business days for international orders. Try our Chiang Mai Express delivery when placing rush orders or need things delivered faster than usual.
• International Shipping: We offer global shipping to most countries, with delivery times ranging from 14-20 business days depending on your destination. For international shipments, customs clearance may add additional time to the delivery process, which is outside of our control.
• Domestic Shipping: We offer domestic delivery within Thailand, with delivery times ranging from 1-3 business days depending on your area. For domestic shipments we partner with Kerry Express and Flash Express – for very urgent delivery requirements we offer express delivery with Thai Airways (airport to airport) which is same day delivery if shipped before noon.
Tracking Your Order
Once your order has been dispatched, we’ll provide you with a tracking number to keep you updated on the status of your delivery. You can track your order through the courier’s website for real-time updates on your parcel’s journey. If you have any questions or concerns about the status of your order, our customer service team is always ready to assist you. Our Chiang Mai Express delivery is offered through DHL, our reliable partner when shipping your orders to your location.
Delivery Charges
Delivery charges depend on the size and weight of your order, as well as the destination. We strive to offer competitive shipping rates for both domestic and international customers. You will be able to view the shipping costs during the checkout process before you finalize your purchase. For large or wholesale orders, we offer bulk shipping discounts to help reduce costs.
Packaging & Handling
Every item we ship is carefully packaged to ensure it arrives in perfect condition. We use protective packaging such as bubble wrap, foam inserts, and sturdy boxes to protect your luxury packaging boxes, custom bags, and other items during transit. Whether you’re receiving a single item or a bulk order, we take great care to ensure it reaches you in flawless condition.
Returns & Exchanges
At Dennis Wisser, we pride ourselves on the quality of our products, but we understand that sometimes things don’t go as expected. If you are not completely satisfied with your purchase, please review our Returns & Refunds policy for more details on how to return or exchange your products. Custom-designed or personalized items may not be eligible for returns, so please ensure you review the details of your order carefully before confirming your purchase.
Customer Support
Our customer service team is here to assist you every step of the way. If you have any questions about your order or need assistance with delivery, our team is happy to help. You can reach us via email or phone, and we’ll ensure your inquiry is addressed promptly.
We understand that timely delivery is crucial for businesses, special events, and personal occasions, and we are dedicated to ensuring your packaging arrives when you need it. By choosing Dennis Wisser, you can rest assured that your luxury packaging will be handled with care and delivered with speed. Learm more about latest trends and updates about our company on our blog here.